Florist Beckton: E-commerce Flower Delivery Terms for Beckton & Nearby Areas

Florist Beckton Online Flower Delivery: Terms & Conditions

Introduction

Welcome to Florist Beckton’s Terms & Conditions for online flower delivery services in Beckton and the surrounding areas. By accessing our website and placing an order, you agree to these Terms & Conditions, which are intended to clarify your rights and obligations as our valued customer. If you do not agree with these terms, you should not use our website or services. These Terms & Conditions apply to all customers ordering from Beckton and its neighbouring areas, including those placing orders via our online platform.

Order Process

You can place an order for flower delivery online through our website. We accept orders 24 hours a day, but processing takes place during our published business hours. To place an order, you will need to provide details including recipient name, address within Beckton or the surrounding regions, contact phone number, desired delivery date, and any special instructions. Please ensure that all information is accurate and complete. Providing incorrect or incomplete information may result in delays or non-delivery for which Florist Beckton cannot be held responsible.

Once your order is submitted, you will receive an automated confirmation summarising your order details. This does not indicate acceptance of your order but acknowledges receipt of your request. Acceptance of your order, and the formation of a contract between you and Florist Beckton, occurs only upon confirmation of payment and dispatch of your order. We reserve the right to decline or amend orders where necessary, but will notify you promptly should this be required.

Product Availability and Substitution

All flowers and arrangements shown on our website are subject to availability. Due to seasonal variations or supply factors affecting the floristry industry, certain flowers or products may become temporarily unavailable on occasion. In such circumstances, we reserve the right to substitute similar items of equal or greater value and quality. We will endeavour to ensure the final arrangement closely resembles what you ordered, both in style and colours, and will make reasonable efforts to inform you of any significant changes before dispatch.

Pricing and Payments

All prices displayed on our website are in Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable, but exclude delivery charges unless specified. Delivery charges to Beckton and surrounding locations are clearly stated before checkout and added to your order total. We strive to ensure prices are accurate; however, errors may occur. In the event of a pricing error, you will be informed before confirmation of your order, and you will have the option to proceed at the correct price or cancel the order.

Payment must be made in full at the time of ordering using the accepted payment methods displayed on our website, which may include credit/debit cards and select online payment services. We use secure payment gateways to process all transactions. No order will be processed or dispatched until payment is received and cleared.

Delivery Policy

Florist Beckton offers delivery to all addresses within Beckton and a range of neighbouring areas as specified on our website. We make every effort to deliver your flowers on the requested date; however, delivery dates and times are not guaranteed due to factors sometimes beyond our control, such as adverse weather, traffic, or unforeseen events. Same-day delivery may be available for qualifying orders placed before the specified cut-off time; otherwise, next-day or future-date delivery will be arranged. If no one is available to accept the delivery, we may leave flowers with a neighbour or in a safe place, and a delivery note will be left to inform the recipient. Alternatively, we may contact the recipient to arrange redelivery or collection.

It is your responsibility to ensure that the recipient’s address and contact details provided are correct. Florist Beckton cannot be liable for failed or delayed deliveries resulting from incorrect, incomplete, or imprecise information supplied by you at the time of order. In the case of delivery to certain locations such as hospitals, hotels, or offices, please be aware that our responsibility ends once the flowers are delivered to the reception or designated system at the location.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. For cancellations made at least 24 hours before the scheduled delivery time, a full refund (excluding any processing fees) will generally be provided. Cancellations requested less than 24 hours prior to delivery may not be eligible for a full refund, depending on whether your order has been prepared or dispatched, and which items have been sourced or customised to your specifications.

Amendments to your order (such as delivery address, card message, or product selection) cannot be guaranteed once the order has been processed, but we will make every effort to accommodate your request if possible. During busy peak periods (such as Valentine’s Day, Mother’s Day, Christmas, etc.), cancellation and amendment windows may be reduced due to the volume of orders and the perishable nature of flowers.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers, we do not generally accept returns. However, customer satisfaction is a priority at Florist Beckton. If you are dissatisfied with the quality of your flowers or service, please contact us within 48 hours of receipt. We may request photographs and a description of the issue for investigation. Where claims are found to be valid, we will offer an appropriate resolution, such as replacement flowers, a partial or full refund, or a credit note.

Refunds (where applicable) will be processed using the same payment method used for the original transaction. Please note that the refund timeline may vary depending on your bank’s processes.

Customer Obligations

By placing an order with Florist Beckton, you confirm that:

You are at least 18 years old and legally capable of entering into binding contracts;
All personal details, payment information, and recipient information provided are true, accurate, and up-to-date;
You have obtained permission from the recipient, if necessary, for the processing and sharing of their details for delivery purposes.

Liability

Florist Beckton will make reasonable efforts to ensure that all flowers and gifts are delivered in good condition and accordance with your order. However, to the fullest extent permitted by law, our liability is limited to the value of the goods purchased, and we shall not be liable for any indirect, consequential, or special losses, damages, costs, or expenses howsoever arising. We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Florist Beckton is not responsible where force majeure events prevent us from fulfilling your order. Such events may include but are not limited to acts of God, industrial disputes, breakdowns, war, natural disasters, pandemics, or delays by third-party suppliers or couriers.

Personal Data and Privacy

All personal and recipient information provided in relation to your order is handled in compliance with applicable UK data protection laws. Information is collected for the sole purpose of processing and delivering your order, as well as responding to enquiries or resolving complaints. We do not sell or share your data with unrelated third parties. For more information about how we handle your personal information, please refer to our separate Privacy Policy, available on our website.

Intellectual Property

The content on the Florist Beckton website, including but not limited to text, imagery, product designs, and logos, remain the intellectual property of Florist Beckton or its licensors. Commercial use, copying, or reproduction without prior written consent is strictly prohibited.

Amendments to these Terms

Florist Beckton reserves the right to update or amend these Terms & Conditions at any time. Changes will take immediate effect upon publication to our website. It is your responsibility to review these terms regularly to remain informed of your rights and obligations.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms & Conditions or your use of our website or services.

Other Important Information

If any provision in these Terms & Conditions is found to be unlawful, invalid, or unenforceable, such provision shall be deemed severable from the remainder and shall not affect the validity and enforceability of the rest of the Terms. No waiver by Florist Beckton of any breach or default shall constitute a waiver of any subsequent breach or default.

These Terms & Conditions apply to all orders placed for online flower delivery in Beckton and surrounding areas through the Florist Beckton website and supersede any previous terms supplied or displayed. Your statutory rights as a consumer are not affected.

Thank you for choosing Florist Beckton. Should you have further queries regarding these Terms & Conditions, please consult our website or get in touch via the contact options displayed there.