Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Beckton
At Florist Beckton, we take pride in delivering the freshest flowers to every home and business in the local area. Our Fresh Flowers Guarantee reflects our commitment to quality and customer satisfaction. We appreciate the trust our Beckton customers place in us and strive to stand behind every bouquet and arrangement we deliver.
Damaged on Arrival Policy
We want you to be delighted with your flowers. In the rare event that your order arrives damaged or does not meet the high standards you expect, please notify us as soon as possible upon receipt. To help us investigate, we may request photographs of the damage or quality concerns. Our team is dedicated to resolving such cases promptly so that you can enjoy your flowers as intended.
Freshness Window and Guarantee
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided they are cared for as instructed. If your flowers show premature wilting or deterioration within this period, let us know right away. We will assess each case and offer solutions to ensure you are fully satisfied with your Florist Beckton experience. Please remember to follow our recommended guidelines for flower care to maximise the lifespan and beauty of your arrangement.
Refunds and Replacement Options
If your flowers are damaged on arrival or fail to meet our freshness promise, we offer flexible resolution options. Depending on your preference and the specific situation, we may provide a replacement bouquet, issue a partial or full refund, or offer a store credit towards your next order. Your satisfaction is our priority, and we deal with each case sensitively and individually to make things right as quickly as possible for you.
Complaints Process
We value your feedback and take all complaints seriously. If you wish to raise a concern, please contact our customer support team with your order details and the nature of your complaint. Our team will acknowledge your message promptly and aim to resolve all issues or queries within a reasonable timeframe. Your comments help us improve our services, so we encourage you to let us know if anything falls short of your expectations.
Trusted Beckton Florist — Serving the Community
Florist Beckton is proud to be your reliable local florist, serving households and businesses across Beckton and neighbouring areas. With every order, you can expect personalised service, quality flowers, and genuine care for your experience. Thank you for choosing us for your floral gifts and displays.
Contacting Us
For returns, refunds, or to submit a complaint, please reach out to our dedicated support team. We will guide you through the process, address your concerns, and ensure you receive the level of service you deserve from a trusted local Beckton florist.
